I am writing this report as I notice old complaints were from 2012. They are still the same in 2017. My issue is just a month old. | They do not disclose their month to month rate when you sign up for the low price “deal”. It is $29.99. They would start you billing at this rate once the contract period is over, 6 months, 1 year etc., they will jack it up to $29.99. If you call to renew they will ask you to bring the account “current” meaning, pay $29.99 first and then get another year at rate of $11.99. If you want to cancel you still have to pay $29.99 even if you called minutes after receiving the invoice or on very first of the month. Too late! they will charge you for the whole month. | Cancellation is a multi-step process. Even after cancellation, they would send a threatening email saying that if your system any signal to them they will charge $25 per signal! and they will keep threatening along the process, that they would report to credit agency any amount they invoice and you do no pay. | So you need to program your system away from them before ordering cancellation. They talk nicely at the time of sign up but become horrible afterwards. It is a bait and switch. I would not recommend this ordeal to anyone.



Country: United States

State: Washington

City: Kirkland

Address: 8525 120th Ave. NE

Phone: 1-800-915-1937


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