Complaint: I am absolutely furious with this store. I have been a long time customer of AJ’s and have purchased sandwiches from the Deli for many years. I have always gone to the location on Scottsdale Rd and Lone Mountain, and have always had excellent service and enjoyed the fantastic selection of quality food. Due to recently moving, this location of AJ’s on north Pima Road is now closer to me. This evening I stopped in on my way from work to get two sandwiches. My order, which as usual is very simple, consisted of one club sandwich and one half Italian sandwich. The incompetent deli worker, (cashier number 0301) first told me that they do not provide half sandwiches. I told him that AJ’s does offer half sandwiches as they are on the menu, and I have ordered half sandwiches for many years. He then asked me how to cut the bread…I had to tell him how to cut the bread diagonally. He could not figure out how to put all of the condiments and ingredients onto a half piece of bread, so he layed it across both sliced pieces of bread and put the remaining tops on as he was unable to understand how to make a half sandwich. He decided to not cut the ingredients he put on the sandwich in half and quickly put both bread tops on and closed the box. Next he attempted to make the club sandwich. He cut the sour dough bread and put lettuce on it and asked if this concluded the sandwich. I laughed, thinking he was joking…but sadly realized he wasn’t. I told him I want the regular club sandwich, just the way it is described on the menu…(turkey, bacon, ham, lettuce, onion, mustard and mayo). After this lengthy process I was glad to be done and get out of there. He charged me for two full sandwiches, not a half and a full sandwich like I ordered and conversely he punched only one sandwich on my AJ’s sandwich card because I ordered a half sandwich. This would have made sense, if I actually got what I ordered and didn’t pay for 2 full sandwiches. Upon getting home, I opened what was supposed to be my half Italian sandwich, and could not believe that he never put any meat on the sandwich! It was only bread, lettuce, and roasted peppers…no meat! This was pretty upsetting so I called the store to tell them what happened. I was very polite, and have never called a store or complained like this ever in my life. To my surprise, the manager I spoke with, Dave House, was denying AJ’s did anything wrong. So much for the customer is always right…and all of the years I have been shopping at AJ’s and this guy without knowing the situation accuses me of being wrong. He finally offered to put my name on some board and when I come in next time I can have a free sandwich, but I will not be going back. AJ’s lost a customer for life and I cannot believe this experience I had with this location.
Address: 18271 N. Pima Rd Scottsdale, Arizona USA