I ordered a hot tub cover from Affordable Spa Covers on August 20th. The website claimed to fulfill the order in 6-8 weeks. I called around September 20th and was told that they had cut the vinyl for the cover, and to check back in another 4 weeks for more updated information. I called again today 10-20-20 and was told that they haven’t started manufacturing the cover, the vinyl has not been cut and that I should check back in December. They are currently taking 16 weeks or more to process orders. If I wanted a refund, they would keep at least $150 of my payment that was processed the day after my order. I was also told that this operator that I was speaking with had called all of her competitors and was told that the timeframe for them was the same, approximately 16 weeks or more.
United States – 33762