I booked a flight from Cairo to Russia to United States. I arrived to the airport an hour an 1/2 early to find the check in desk closed as well as the airline personal office closed. I reached out to GOTOGATE and Aeroflot who I booked my ticket through right away only for them to give me the run around for more than 45 min. | After getting frustrated I disconnected the call and immediately ask the Cairo airport staff and police to help assist me with getting to the gate in time before missing my flight. The police could not reach or get a hold of any member of Aeroflot staff. Finally one of the Aeroflot representives finally appeared arriving downstairs from the departing gates. The police officer who was assisting me tried to speak with the representative and he shrug his shoulders as he walked by saying it was to late without offering any solution or assistance for me. | I decided to call Aeroflot office back to try to get a supervisor on the line with no luck so I decided to try to get the representative on the phone to help me again. After explaining the check in desk was closed an hour 1/2 early he stated I was a no show and lost my ticket, stating I had a half hour after missing my flight to have it reissued. | The representative I originally spoke with neglected to tell me that as that would have resolved all issues right away. It seems to me they purposefully neglected to notify me of that so I could be forced to purchase another ticket on the spot out of desperation. I finally left the airport because it was clear that I wasn’t going to receive any assistance from Aeroflot. | When I got back to my hotel which I also had to rebook, I decided to call their office again. Finally I got a manager on the line and she advise me to go back to the airport and go to office 11 and again explain what happen. She stated there where available seats for the following day and the manager there should get me on that flight. | To my surprise when I went to the office the next day I met the same staff member who offered no assistance the day of my flight, the same representative who walked by shrugging his shoulders without a worry in the world telling me it was to late. When I tried to speak with him again, his attitude was very short, disrespectful, and insensitive. As he smirked he didn’t bother to check notes in the computer or call anyone to assist or verify my issue with their corporate office even after acknowledging he saw me the day before, the day of my flight. | I am American and I travel often. I am now stuck in Egypt without a flight to get back to the United States. Aeroflot company stated they will not issue me another ticket nor refund me. I respectfully ask them to assist me over and over in getting back to the United States as I have purchased a ticket through their airlines which was wrongfully handled. | They have taken my money and left me stranded in Egypt. I URGE ANYONE LOOKING TO BOOK A FLIGHT NOT TO USE THIS COMPANY. I GUESS I SHOULD’VE READ THEIR REVIEWS BEFORE BOOKING WITH THEM.
Country: Russian Federation
Phone: 8 (800) 444-55-55