On 27/10/2014 I did purchase from address123.co.uk a UK address in order to receive some letters. I did pay £60 (for medium user services) but the next day I changed my mind and emailed the company in order to cancel the transaction according to their money back warranty. [Money Back Guarantee at Address123.co.uk, customer satisfaction is very important to us. That’s why if after signing-up with us you decide the service is not for you, we’ll happily refund 100% of your money (within 14 days)]. Three days later I did sent a recorded letter to them requesting cancellation of the service . The letter and the email were totally ignored. I did contact several times the customer services number that did charge a premium rate of 50p per minute + network charges. Totally over the year all calls to the premium 0907 number did cost me over than £12 , and every time I called the response was the same : someone will call you back as soon as they are available , please leave your details with us. Then I did contact the citizen’s advice consumer service for advice. According to their advice I did write two more letters to the company that were received and signed for but were totally ignored. Surprisingly there was no call returned until today or response to any of the letters or email being sent. Finally I have decided to take the company to the small claims court. After sending to their address the relevant paperwork they did refuse to sign for the letter, and claimed that their address has been changed. Few days ago I did receive an email from that company in order to renew their services, with the address of the company remaining the same as before. At the moment I am on the process of sending last bits of paperwork to the court. My advice is please avoid purchasing any services from this company as they are a total scam.
Address: 67-68 Hatton Garden,