AVOID! AVOID 800spacover!! The company is initially responsive and thorough during the sales process. Once your spa cover is delivered, though, your experience may change. The product does seem to be well-assembled, but is built from cheap materials. My cover began retaining water after less than 18 months, and its topside began cracking and flaking away after only 30 months (despite periodic treatment with 303 vinyl protectant). As soon as I contacted the company about the water-retention problem, they gave me a continual runaround, resulting in a chain of email Q&A — right up to the point that they stopped returning my calls or responding to my emails. They seemed to have no interest in honoring their stated 5-year non-prorated warranty. When the top started flaking apart, I began contacting them again, to which they responded (rather unbelievably) “It’s obvious your cover did not deteriorate to that condition over night and if you had notified us when you first discovered it, we could have recommended something to prevent it from looking like it does now. Our warranty only covers defects in material and workmanship and we feel what ever caused your damage is not a defect and therefore is not covered under warranty.” I **did** notify 800spacover.com the instant my cover began showing the very first symptoms of a problem, and they gave me a brush-off. When the problem worsened, they claimed I should have contacted them sooner. DO NOT DO BUSINESS WITH THIS COMPANY. They make a low-quality product, which they sell with a 5-year warranty that they apparently have no intention of honoring.